FAQ

Bitaxe FAQ - Common Questions & Answers

Find answers to the most frequently asked questions about Bitaxe miners

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Q1: My WiFi works fine, why can't Bitaxe connect to it?

Bitaxe can only connect to 2.4G WiFi, not 5G WiFi. Even if it barely connects to 5G, communication will be unstable or fail.

Q2: After the APP trial expires without payment, how can I reconfigure my Bitaxe?

After the APP trial expires without payment, the APP can still display device status and warranty information. However, to change miner configurations (such as WiFi credentials, pool address, or wallet address), you need to use the IP address shown on the miner's screen, then log in via your phone or computer browser to manage settings.

Q3: How do I fill in the wallet address in pool settings?

Enter your wallet address in the miner name field. Just copy and paste your Bitcoin wallet address — it will work normally. However, to better identify and locate your miner in the pool, we recommend adding a worker name suffix after your wallet address. Format: BTC wallet address.worker name, for example: bc1qxxxx...xxxx.worker1

Q4: Does seeing hashrate data on the miner screen and APP indicate normal operation?

Normally yes, but we recommend checking your pool website — log in with your wallet address to verify your miner's online status.

Q5: If I log into my APP account on another device (e.g., a new phone), how can I manage my devices normally?

If you change your management device (e.g., a new phone), you need to log into the APP on your original phone. Go to the device management interface, click the "🔑" icon in the top right corner. This opens a device key management interface. Click "Share Device Key", then use your new phone to scan the QR code to complete device binding.

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