Shipping And Returns

Payment Policy

We support the following payment methods:

  • Online Payment: Secure and convenient cryptocurrency payment is accepted directly through our website.
  • Offline Payment: We accept bank wire transfers and cryptocurrency transfers. Please contact our customer service team for payment instructions after placing your order.

Please note:

  • All product prices are listed in US Dollars (USD).
  • Miner prices are subject to market fluctuations and may change based on cryptocurrency market conditions. Please confirm the final price before making payment.

If you have any questions regarding payment, feel free to contact our support team.


Return Policy

At Ustar Miner, we accept returns only for products with valid issues, whether defective or non-defective. All returns must be pre-approved by our team.

If you believe there is an issue with your product, please first contact your sales representative to discuss the situation. Once confirmed, our team will provide return instructions.

Return Shipping

All return shipments must be sent by mail.

  • Customers are responsible for return shipping labels and costs.
  • Products must be packed securely with the original invoice and all included parts and accessories.

Restocking Fee

A restocking fee of USD $30 applies to all approved returns.

Return Approval Process

Once the returned product is received, it will undergo a quality inspection.
If the product passes inspection and the issue is verified, your return will be approved, and a refund will be processed accordingly.

Exchanges

Product exchanges are accepted, subject to approval and product availability.

Processing & Shipping Time

All in-stock orders will be shipped within 48 hours of payment confirmation.
For bulk orders, shipping time will be coordinated with you directly.

We ship via DHL Express, UPS, ARAMEX, or other trusted international couriers.
International delivery typically takes 5–8 business days, depending on the destination.

*Shipping fees are calculated based on product type (weight) and delivery location.