Thank you for choosing Ustarminer and trusting our products. We want your experience with us to keep improving alongside the hardware you use.
We’ve gathered requests and feedback from users in more than 20 countries and regions. Your voices help us understand what matters in everyday use and where we can do better.
We’re proud to introduce Ustarminer AS System 1.0: a simpler way to tell us about a device problem, ask for support or discuss a repair. Follow the steps in the form, share the information you have, and our team will follow up with you.
Getting help takes three simple steps
1. Open the right form
For a problem you can’t resolve, choose technical support. Describe what happened and add any relevant pictures you have. We’ll receive your request and reply to help you work through it.
If you believe it’s a hardware problem, choose repair request. You may already have spoken with us through technical support, online chat or social media, or reached that assessment yourself. You can submit the repair request directly.
2. Tell us what happened
Follow the form prompts to enter your name and title, purchase channel, issue category and a short description. Leave an email address or WhatsApp number so we can reach you; include the country code for WhatsApp.
Order details, the model, SN, photos and screenshots are optional. You can ask for help even if the device won’t start or you can’t find the SN. The form includes guidance for Starminer App and AXEos screenshots if you want to add them.
You may upload up to six images in JPG/JPEG, PNG or WebP format, 10 MB each and 60 MB total. This version accepts images only.
3. Submit, then leave the next step to us
Review your details and confirm the submission. Once you see the success confirmation, keep your ticket number. You can close the page and watch the email or WhatsApp details you provided.
Our team will respond within 48 hours through the contact details you provided. This is our response window; repair timing depends on the case.
For a repair request, once we confirm a hardware problem and that the ticket requires repair, we’ll provide a return address. Send the device with its ticket number enclosed. After we receive it, we’ll repair and return it or, depending on the case, send a new replacement back to you. The service arrangement and any warranty eligibility are confirmed during our review.
Your feedback keeps us moving forward
This first version is a starting point. We’ll keep improving our products and service around the needs you share with us.
We’d also love to hear your ideas and experiences across our official social channels. For a device issue that needs our attention, the ticket form gives us the details and contact information to help you take the next step.
Thank you for your trust and for choosing to be part of the Ustarminer community. We look forward to growing with you.
